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Crypto | Simplified

Frequently asked questions

What is trustBank?

What drives trustBank's mission?

What are trustBank's core values?

What services do you offer?

What is cryptocurrency?

Where does trustBank operate?

What cryptocurrencies do you support?

How can I create an account?

What are the KYC verification tiers?

What is KYC verification and why is it required?

How long does KYC verification take?

Why was my KYC rejected?

How do I reset my password?

Can I change my email address?

How do I close my account?

Is trustBank secure?

How do I enable 2FA?

What if I lose my 2FA device?

How do I report suspicious activity?

What should I do if my account is hacked?

Does trustBank store my private keys?

How do I deposit fiat currency?

How do I deposit cryptocurrency?

How long do deposits take?

How do I withdraw to my bank account?

How do I withdraw cryptocurrency?

What are the withdrawal limits?

Why is my withdrawal pending?

Can I cancel a withdrawal?

My deposit hasn't arrived. What should I do?

How do I start trading?

What are the trading fees?

What is the difference between spot trading and swaps?

What is the minimum trade amount?

Are there volume discounts?

Why did my trade fail?

Can I cancel a trade?

What are network fees?

What is P2P trading?

How does P2P escrow work?

What if the buyer doesn't pay?

What if the seller doesn't release crypto?

What payment methods are supported for P2P?

How do I report P2P fraud?

What is the trustBank LIQUID card?

How do I get a virtual card?

What are the card fees?

Where can I use my virtual card?

How do I fund my card?

What bills can I pay?

How do I pay a bill?

How long do bill payments take?

What if my bill payment fails?

What is Scan to Pay?

How do I pay with Scan to Pay?

How do I become a merchant?

The app won't load

My balance is not updating

I can't log in

Transaction stuck on pending

What are your support hours?

How can I contact support?

What is your response time?

Do you offer educational resources?

How do referrals work?

What are the commission rates?

How do I get paid?

What is the 90-day window?

What is KYC and why is it required for payouts?

What is the minimum payout amount?

Can I share my referral code on social media?

What if my referral doesn't complete KYC?

Still have questions?